What do I do if I have a question about how to use your products?
Follow the links, for questions about product usage, and for direction for use information on
disposable products for operators' manuals for our equipment. If you have application
questions or require any other assistance, please contact our Customer Support
Center Monday-Friday 8:00am-4:30pm EST.
1-800-343-2324 Toll Free
How can I learn more about RFID technology and how it affects my unit?
For questions about RFID (Radio Frequency Identification) technology, please contact our Customer
Support Center Monday-Friday 8:00am-4:30pm EST.
Can I return merchandise to Buffalo Filter?
If you wish to return merchandise that was shipped incorrectly to you, product that was
ordered in error or unused products or equipment used as part of an evaluation, please
contact our returns department at 1-800-343-2324 Ext 228 or
Please note that there may be a restocking fee for returns per the conditions of Buffalo
Filter's return policy. A Return Authorization number must be issued prior to
If you are experiencing technical difficulty with a product or equipment, please contact our
technical support department at 1-800-343-2324 Ext 266 or
Troubleshooting by our technical support or engineering personnel is required prior to
issuance of a Return Authorization number by our returns department.
How can I calculate cost per procedure?
Begin by calculating how much it costs to use your filter for one hour.
Filter Cost ÷ Manufacturer's specified filter life = Cost per hour
Calculate cost per 10 minute procedure.
Cost Per Hour ÷ 6 = Cost per average 10 minute procedure
(For a 5 minute procedure, divide this number by 2)
If a pre-filter is used add pre-filter cost to 10 minute per procedure cost.
|Example Buffalo Filter Extra Long Life Filters:
|Cost for VSXLL04 Case
|| $681.00/ 4 filters in a case
|Cost per filter
|| $170.25/ filter
|Filter life per hour
|| $9.46/ hour
|Divided by 6 for 10 minute procedure average
|| $1.58/ average 10 minute procedure
Other Factors to Consider
- When using pre-filters in addition to the main ULPA filter, there are additional "red-bag"
biohazard disposal costs involved
- Pre-filters require additional shelf space and inventory
- Some internal filters require biomedical engineering to change
- Some systems may require three separate filter part numbers to inventory