What do I do if I have a question about how to use your products?

Fallow the links, for questions about product usage, and for direction for use information on disposable products for operators' manuals for our equipment. If you have application questions or require any other assistance, please contact our Customer Support Center Monday-Friday 8:00am-4:30pm EST.

Customer Service:

1-800-343-2324 Toll Free 1-716-835-7000 Local/International

How can I learn more about RFID technology and how it affects my unit?

For questions about RFID (Radio Frequency Identification) technology click here and download a PDF of FAQ's regarding RFID. If you have other questions please contact our Customer Support Center Monday-Friday 8:00am-4:30pm EST.

Can I return merchandise to Buffalo Filter?

If you wish to return merchandise that was shipped incorrectly to you, product that was ordered in error or unused products or equipment used as part of an evaluation, please contact our returns department at 1-800-343-2324 Ext 230 or Please note that there may be a restocking fee for returns per the conditions of Buffalo Filter's return policy. A Return Authorization number must be issued prior to any return.

If you are experiencing technical difficulty with a product or equipment, please contact our technical support department at 1-800-343-2324 Ext 226 or Troubleshooting by our technical support or engineering personnel is required prior to issuance of a Return Authorization number by our returns department.

How can I calculate cost per procedure?

Begin by calculating how much it costs to use your filter for one hour.
Filter Cost ÷ Manufacturer's specified filter life = Cost per hour

Calculate cost per 10 minute procedure.
Cost Per Hour ÷ 6 = Cost per average 10 minute procedure
(For a 5 minute procedure, divide this number by 2)

If a pre-filter is used add pre-filter cost to 10 minute per procedure cost.

Example Buffalo Filter Extra Long Life Filters:
Cost for VSXLL04 Case	$681.00/ 4 filters in a case
Cost per filter	$170.25/ filter
Filter life per hour	$9.46/ hour
Pre-filter expense	N/A
Divided by 6 for 10 minute procedure average	$1.58/ average 10 minute procedure

Other Factors to Consider

• When using pre-filters in addition to the main ULPA filter, there are additional "red-bag" biohazard disposal costs involved
• Pre-filters require additional shelf space and inventory
• Some internal filters require biomedical engineering to change
• Some systems may require three separate filter part numbers to inventory